Fees and charges
One fixed management fee for the everyday running of your building. Other charges apply only when the work is needed, and every one is listed here.
Letting a home? Our fees for landlords and tenants are on the lettings fees page.
What the management fee includes
Your management fee is set for your building and confirmed in your Fee Agreement. It covers:
- Opening and running your client and reserve bank accounts
- Collecting service charges and reserve contributions, with demands and statements
- Paying invoices within your approved budget, with a monthly invoice review for your board
- Access to bank transactions, invoices, budgets and arrears information
- Service charge accounting, and information for your accountant
- Chasing routine arrears before any formal process starts
- Annual budgets and service charge estimates
- Routine maintenance contracts, minor works specifications and oversight
- Periodic health and safety checks (specialist tests are separate)
- Attending the property for repair enquiries, plus a formal site visit and report
- Day-to-day leaseholder issues, and liaison with residents' associations
- General guidance on legislation and leases (not legal advice)
- One annual meeting or AGM, where included in your fee
How the fee works
| Billing | Quarterly, invoiced in January, April, July and October, payable one month later |
| Annual review | Each April, by no more than the lower of 2.5% and CPI |
| Term | 364 days; we send a renewal notice at least 30 days before expiry |
| Notice | Either side can end the agreement on three months' written notice |
| Spending authority | The greater of £1,000 or £100 per unit per item, within your approved budget |
| Your money | A separate designated client account for each building; interest credited to that account |
| Contractor selection | No separate charge |
Buildings insurance: full disclosureWhere we arrange insurance through a broker, the broker pays us a £175 plus VAT administration fee per site per year for policy administration and claims handling. It is not added to your premium.
Additional charges, only if required
These apply only when the work is needed and, where the terms require it, only after your approval.
| Service | Charge | Who pays |
|---|---|---|
| Major works and project coordination Tenders and coordination outside routine expenditure | 10% of cost, inclusive of VAT, minimum £300 | Service charge |
| Section 20 consultation | £18 per leaseholder per stage, including VAT, postage and copy quotations | Service charge |
| Fire risk assessment | Quoted separately; separate terms apply | Service charge |
| Company secretarial service | £9 per member a year, minimum £90 inclusive of VAT for up to 10 members, plus Companies House fees | RMC or RTM company |
| Dormant company accounts, or annual income and expenditure summary | £240 a year including VAT | Client |
| Arrears recovery stages | Stage 1 free; stage 2 £35; stage 3 £75; legal file preparation £180 (all including VAT). Solicitors from £300 plus court fees | Leaseholder in arrears, where the lease allows |
| Lease enforcement stages | Stage 1 free; stage 2 £35; stage 3 £75; legal file preparation £180 (all including VAT). Solicitors from £300 plus court fees | Leaseholder in breach, where the lease allows |
| Out-of-hours call-out | £75 for the first hour, then £45 an hour in 30-minute units, including VAT | Service charge |
| Damp investigation and advice | £150 including VAT | Client |
| Letters outside normal fees | £6 each including VAT, plus any recorded or large-letter postage | Client |
| Copy documents | Hourly rates, minimum £18; printing 20p to 60p per side | Requester |
| Specialist advisers (accountants, solicitors, surveyors) | At cost or as quoted | Client |
| RTM, enfranchisement, tribunal manager work, or queries beyond normal expectations | Hourly rates, minimum £18 | Client |
Selling or buying a flat or house
| Document | Charge | Who pays |
|---|---|---|
| Leasehold information pack (LPE1), flats | £420 including VAT | Seller |
| Estate management pack (FME1), houses | £210 including VAT | Seller |
| Notice of assignment, transfer or charge | £120 including VAT | New owner |
| Share certificate or replacement | £90 including VAT | Seller or buyer |
| Licence to assign | £90 including VAT | Seller |
| Deed of covenant | £90 including VAT | Buyer |
| Certificate of compliance | £90 including VAT | Seller |
Hourly rates, where stated above
| Director | £144 an hour including VAT |
| Senior Coordinator | £90 an hour including VAT |
| Leasehold Coordinator | £60 an hour including VAT |
| Junior | £30 an hour including VAT |
All our charges on this page include VAT (VAT no. 875998827), unless we say otherwise. Whether a charge can be passed to a leaseholder depends on the lease and the law. Taken from our Standard Terms and Conditions of Leasehold Property Management Services 2026, available on request. Lettings fees are on our lettings fees page.